Instant confirmation
Booking reference and itinerary access the moment you pay.
Personal welcome
A local coordinator reaches out within 24 hours — by call, WhatsApp, or email.
24/7 support throughout
WhatsApp, live chat, and a hotline — from booking to home.
Your journey timeline
What to expect, step by step.
Understanding our process helps you book with confidence. Here is exactly what happens at every stage of your Sri Lankan adventure.
- 1
Instant confirmation
The moment you complete your booking, our system processes your reservation instantly and sends full confirmation details to your inbox.
Immediate- Confirmation email with your booking reference
- Detailed itinerary accessible in your account
- 2
Personal welcome
A Sri Lankan team member will reach out to welcome you, confirm your details, and make sure everything is perfectly tailored to your trip.
Within 24 hours- Connect with your dedicated trip coordinator
- Discuss any special preferences or requests
- Choose how you'd like to stay in touch — call, WhatsApp, or email
- 3
Final preparations
We finalize all arrangements — accommodations, vehicle, driver, and travel documents — so your arrival is completely seamless.
Within 1 week- Driver and vehicle details confirmed
- Accommodation bookings locked in
- Travel tips and packing suggestions sent
- 4
Pre-arrival check-in
One week before you land, we reach out to confirm your flight details and address any last-minute needs.
7 days before arrival- Confirm flight details and arrival time
- Verify pickup location and preferences
- Address any final special requests
- 5
24/7 trip support
Throughout your entire journey our team is available around the clock — for help, adjustments, or simple peace of mind.
During your trip- 24/7 emergency support hotline
- WhatsApp for instant help on the go
- Real-time itinerary adjustments if needed
- 6
Memories & follow-up
Your relationship with Tourify extends beyond the airport. We celebrate your memories and keep you in the loop for future trips.
After your trip- Follow-up call to hear about your experience
- Share your photos with our travel community
- Early access to new destinations and deals
Always here for you
How we support you every step.
Comprehensive support is at the heart of what we do. Three ways to reach us — pick whichever suits the moment.
24/7 Hotline
Round-the-clock phone support for any urgent needs during your journey. Our multilingual team ensures clear communication at every hour.
- WhatsApp: +61 1800 595 430
- Online live chat support
- Support ticket system
WhatsApp Support
Convenient real-time messaging to share photos, ask questions, and get immediate responses — in your own language.
- Instant messaging with a real person
- Share photos and locations easily
- Voice messages in your language
Online Portal
A self-service platform to manage your booking, access travel documents, and track your trip progress at any time.
- View real-time itinerary updates
- Access all travel documents
- Rate and review your experience
