Instant confirmation
Booking reference and itinerary access the moment you pay.
Personal welcome
A local coordinator reaches out within 48 hours, by call, WhatsApp or email.
24/7 support throughout
WhatsApp, live chat and a hotline, from booking to home.
Your journey timeline
What to expect, step by step.
Six stages, from the confirmation email to the follow-up call after you get home.
- 1
Instant confirmation
Your confirmation goes out as soon as the payment clears.
Immediate- Confirmation email with your booking reference
- Detailed itinerary accessible in your account
- 2
Personal welcome
Someone from our Sri Lankan team gets in touch to introduce themselves, check your details and go over anything you want changed.
Within 48 hours- Meet your trip coordinator
- Tell us about any special requests
- Choose how you'd like to stay in touch: call, WhatsApp or email
- 3
Final preparations
We confirm your accommodation, vehicle, driver and travel documents, so nothing is outstanding when you land.
Within 1 week- Driver and vehicle details confirmed
- Accommodation bookings locked in
- Travel tips and packing suggestions sent
- 4
Pre-arrival check-in
A final check before you fly, so your pickup is arranged and we catch any late changes.
7 days before arrival- Confirm flight details and arrival time
- Verify pickup location and preferences
- Address any final special requests
- 5
24/7 trip support
Reach us any hour for help on the road, or to change something mid-trip.
During your trip- 24/7 emergency support hotline
- WhatsApp for instant help on the go
- Itinerary changes while you travel
- 6
Staying in touch
We call to hear how the trip went, and you get an early look at new routes and deals.
After your trip- Follow-up call to hear about your experience
- Share your photos with our travel community
- Early access to new destinations and deals
Always here for you
How we support you every step.
Three ways to reach us. Pick whichever suits the moment.
24/7 hotline
Phone support for anything urgent while you are travelling, with a multilingual team on the line.
- WhatsApp: +61 1800 595 430
- Online live chat support
- Support ticket system
WhatsApp support
Message us to ask a question or share a photo, and get an immediate reply in your own language.
- Instant messaging with a real person
- Share photos and locations
- Voice messages in your language
Online portal
Log in any time to manage your booking, download your travel documents and see where your trip stands.
- See your latest itinerary
- Access all travel documents
- Rate and review your experience
