Terms of Service

2.1 Our Direct Services

Tourify owns and operates the following services with full responsibility:

• Vehicle & Driver Service: We provide well-maintained vehicles with professional, licensed drivers
• Tour Guide Services: We employ qualified tour guides (when requested)
• Hotel Arrangements: We book and manage 3-star hotel accommodations with upgrade options
• Airport Transfers: Free pickup/drop-off within 10km of Bandaranaike International Airport
• Trip Planning Platform: Customizable 5-14 day tour plans with destination database

2.2 Platform Information Services

• Destination information including entrance fees and requirements
• Pre-defined tour templates optimized for time and logistics
• Activity recommendations and booking coordination
• Entrance ticket information (fees paid directly at venues)
• Local guidance through our tour guides and drivers

2.3 Service Boundaries & Responsibilities

3.1 Account Creation

• You must provide accurate and complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One account per person - sharing accounts is prohibited

3.2 Prohibited Activities

You agree not to:

• Use false or misleading information when booking
• Make fraudulent bookings or payments
• Interfere with or disrupt our platform or services
• Use automated systems (bots) to access our platform
• Attempt to circumvent our security measures
• Use our platform for any illegal activities
• Harass or abuse our staff or service providers

4.1 Booking Process

• All bookings are subject to availability confirmation
• Prices may change until booking is confirmed and paid
• You must provide accurate traveler information for all participants
• Special requirements must be communicated during booking
• Confirmation emails serve as your booking vouchers

4.2 Tourify Pricing Structure

• Vehicle Service: Fixed daily rate per vehicle for 5-14 day tours
• Tour Guide: Optional flat fee if requested
• Accommodation: Fixed daily rate for 3-star hotels with upgrade options
• Airport Transfer: Free within 10km of Bandaranaike International Airport
• Extended Pickup: Additional charge for pickup beyond 10km radius
• Entrance Fees: Paid directly at venues (we provide cost information)
• Pre-booked Attractions: Charged upfront only when required

4.3 Booking Timeline and Short Notice Policy

• Advance Booking: Recommended minimum 1 week before travel start date
• Short Notice Acceptance: We accept bookings within 1 week but show appropriate warnings
• Processing Risk: Short notice bookings may not be processed in time
• Full Refund Promise: If we cannot process short notice bookings, full refund is provided
• No Penalties: No cancellation fees for our processing failures on short notice bookings

4.4 Travel Documentation

• Valid passport with at least 6 months validity
• Appropriate visas or entry permits for Sri Lanka
• Travel insurance (strongly recommended)
• Vaccination certificates if required
• Any other documentation required by authorities

5.1 Payment Processing

• Payments are processed securely through Stripe
• We accept major credit cards and debit cards
• Full payment is required at the time of booking
• We do not store your payment card information
• Payment confirmation is required for booking confirmation

5.2 Currency and Conversion

• All transactions are processed in USD
• Your bank may charge currency conversion fees
• Exchange rates are determined by your payment provider
• We are not responsible for currency fluctuation charges

5.3 Failed Payments

• Bookings are not confirmed until payment is successful
• You will be notified immediately of payment failures
• You have 24 hours to complete payment after initial attempt
• Unpaid bookings may be automatically cancelled

6.1 Tourify Cancellation Policy

Our cancellation policy is based on the number of days before your trip departure:

6.2 Emergency Cancellations

Emergency cancellations include:

• Medical emergencies (with medical documentation)
• Natural disasters affecting travel
• Government travel advisories or restrictions
• Family emergencies (death, serious illness)
• Force majeure events beyond customer control

6.3 Refund Processing

• Processing Time: 5-10 business days for refunds to appear
• Refund Method: Original payment method via Stripe
• Currency: Refunded in original payment currency
• Confirmation: Email notification sent when processed
• High-Value Review: Bookings over $2,000 require manual review

6.4 Cancellation Restrictions

• Completed Trips: No cancellations accepted after trip completion
• Started Trips: No cancellations accepted once the trip has started
• No-Show: No refunds for failure to show up without notice
• Policy Changes: Cancellation terms cannot be modified after booking

6.5 Tourify-Initiated Cancellations

• Operational issues preventing service delivery
• Vehicle or driver unavailability
• Safety concerns or travel advisories
• Force majeure events affecting our operations
• Alternative arrangements offered when possible

7.1 MAXIMUM LIABILITY CAP

• Our liability is strictly limited to platform booking fees only
• We are NOT liable for the cost of tours, accommodations, or travel services
• We are NOT liable for any consequential, indirect, or special damages
• We are NOT liable for lost profits, lost opportunities, or business interruption
• We are NOT liable for personal injury, death, or property damage

7.2 Service Quality and Reasonable Expectations

We work diligently to ensure quality service delivery, however:

• Service Standards: We maintain professional standards for our direct services (vehicles, drivers, guides)
• Platform Reliability: We work to ensure platform uptime and accurate information
• Third-Party Services: Hotel and attraction quality may vary and is subject to their own standards
• External Factors: Weather, traffic, and unforeseen circumstances may affect service delivery
• Continuous Improvement: We regularly review and improve our services based on feedback
• Issue Resolution: We provide customer support to address concerns and resolve problems

7.3 USER ASSUMPTION OF RISK

You acknowledge and agree that:

• You are solely responsible for evaluating service providers and services
• You must verify all booking details, terms, and conditions independently
• You are responsible for obtaining appropriate travel insurance
• You must ensure you have valid travel documents and meet entry requirements
• You participate in all activities at your own risk and discretion

7.4 INDEMNIFICATION

This includes but is not limited to claims arising from your conduct, your breach of these terms, your violation of any rights of third parties, or your use of services booked through our platform.

7.5 FORCE MAJEURE AND EXTERNAL FACTORS

We are not liable for any delays, cancellations, or failures caused by events beyond our reasonable control, including:

• Natural disasters, extreme weather, or environmental conditions
• Government actions, travel restrictions, visa denials, or policy changes
• Labor strikes, civil unrest, terrorism, or political instability
• Pandemic, health emergencies, or quarantine requirements
• Technical failures, internet outages, or cyber attacks
• Service provider failures, bankruptcies, or operational issues
• Currency fluctuations or economic instability

9.1 Tourify Intellectual Property Rights

Our protected intellectual property includes:

• Proprietary Software: Booking platform, tour planning algorithms, pricing systems
• Tour Plan Database: Pre-defined 5-14 day tour templates and destination combinations
• Brand Assets: "Tourify" name, logos, trademarks, and visual identity
• Content Database: Destination descriptions, hotel information, activity details
• Business Methods: Unique tour customization processes and service delivery methods
• Photography: All photos are owned by Tourify or used with proper licensing

9.2 User Content

• You retain ownership of content you submit (reviews, photos)
• You grant us license to use your content for promotional purposes
• You warrant that your content does not infringe third-party rights
• We may remove content that violates our policies

11.1 LIMITED CUSTOMER SUPPORT SCOPE

• Email: support@thetourify.com (best-effort response, no guaranteed timeframe)
• Support is limited to platform-related technical issues only
• Service quality issues must be resolved directly with providers
• We cannot mediate disputes between customers and service providers
• Support decisions are final and not subject to appeal
• We reserve the right to limit or discontinue support at any time

11.2 MANDATORY ARBITRATION AND JURISDICTION

• All disputes must be resolved through individual binding arbitration
• You waive all rights to jury trials and class action lawsuits
• Arbitration proceedings are governed by [Your Jurisdiction] law
• Arbitration costs are borne entirely by the disputing party (you)
• Arbitration decisions are final and cannot be appealed
• Only individual disputes are permitted - no group or consolidated claims

11.3 LEGAL COSTS AND ATTORNEY FEES

• You are responsible for all legal costs if you pursue unsuccessful claims
• We are entitled to recover attorney fees for defending frivolous claims
• Pre-litigation costs and collection expenses are your responsibility
• Expert witness fees and discovery costs are borne by the losing party
• International legal proceedings incur additional cost obligations

11.4 STATUTE OF LIMITATIONS

• 6-month limitation period applies to all claims regardless of jurisdiction
• Time begins running from date of booking, not date of travel
• Failure to file within 6 months constitutes absolute waiver of all claims
• This shortened period supersedes local statute of limitations laws
• No tolling or extension of this period is permitted under any circumstances

11.5 FORUM SELECTION AND INCONVENIENT VENUE

You agree that any legal proceedings must be conducted in our designated jurisdiction, regardless of your location or where services were provided:

• Exclusive jurisdiction in [Your Local Courts], regardless of where you reside
• You waive any claims of inconvenient forum or lack of jurisdiction
• Local laws of [Your Jurisdiction] apply exclusively to all disputes
• You are responsible for all travel and accommodation costs for legal proceedings
• No change of venue will be permitted regardless of circumstances

13.1 TERMINATION BY YOU - LIMITED RIGHTS

• Account closure requests may be denied at our discretion
• Outstanding bookings remain your financial responsibility
• No refunds for unused services or partial booking values
• Data retention is determined solely by our policies and legal requirements
• You remain liable for all outstanding obligations and fees
• We may continue processing historical transactions after account closure

13.2 TERMINATION BY US - UNRESTRICTED AUTHORITY

We may terminate your account immediately and without warning for:

• Any violation of these terms, as determined by us in our sole discretion
• Suspected fraudulent activity or questionable payment practices
• Negative reviews or complaints about our services
• Excessive support requests or demands we deem unreasonable
• Any behavior we consider detrimental to our business interests
• Business reasons, platform changes, or operational considerations
• Legal or regulatory requirements, or risk management concerns
• Any reason we deem appropriate, without explanation required

13.3 CONSEQUENCES OF TERMINATION

• Immediate loss of access to all platform features and booking history
• No refunds for any bookings, fees, or charges of any kind
• Outstanding obligations and liabilities remain in full effect
• We may retain all data indefinitely for business and legal purposes
• Future booking attempts may be blocked or restricted
• Legal obligations and indemnification requirements survive termination

13.4 SERVICE DISCONTINUATION RIGHTS

• We may discontinue the entire platform or specific features without notice
• No compensation is provided for service interruptions or discontinuation
• Outstanding bookings may become our sole discretion to honor or cancel
• We are not liable for any losses caused by service changes or discontinuation
• Alternative arrangements are provided at our discretion, not as obligation