Terms of Service

3.1 Account

• You must provide accurate registration information.
• You are responsible for maintaining the confidentiality of your password and for all activity under your account.
• Notify us immediately at support@thetourify.com if you suspect unauthorised access.

3.2 Prohibited conduct

You agree not to:

• Provide false or misleading information when booking.
• Make fraudulent bookings or payments.
• Use automated tools or bots to access the platform.
• Attempt to circumvent security measures or interfere with platform operation.
• Use the platform for any unlawful purpose or in a way that harms Tourify, its staff, or other users.

4.1 Booking process

• All bookings are subject to availability confirmation.
• Prices shown on the platform may change until your booking is confirmed and the deposit is paid.
• Your booking confirmation email serves as your booking voucher.
• Special requirements must be noted during the booking process; we cannot guarantee arrangements requested after confirmation.

4.2 Pricing

Tourify charges per vehicle, not per person. The tour price covers your vehicle and driver for the full duration. Optional add-ons (guide, accommodation) are itemised separately and shown before you confirm.

4.3 Short-notice bookings

We accept bookings with fewer than 7 days' notice, but cannot guarantee processing within that window. If we are unable to confirm a short-notice booking, a full refund is issued with no fees.

4.4 Travel documents

You are solely responsible for ensuring you hold a valid passport (minimum 6 months validity), the appropriate Sri Lanka visa or Electronic Travel Authorisation (ETA), and any other documentation required by authorities. We strongly recommend comprehensive travel insurance.

5.1 Payment processing

Payments are processed by Stripe (PCI-DSS Level 1 certified). We accept Visa, Mastercard, and American Express. All transactions are in USD. Your bank may charge currency conversion fees — we are not responsible for those charges.

5.2 Deposit & full-payment discount

• A 10% deposit is required at the time of booking to confirm your reservation.
• Paying the full amount upfront earns a 3% discount on your total booking value.

5.3 Instalment schedule

Payment plans are available when you book 30 or more days before departure. The number of instalments depends on your lead time:

120+ days before trip

Up to 4 instalments.

75–119 days before trip

Up to 3 instalments.

45–74 days before trip

Up to 2 instalments.

30–44 days before trip

1 instalment (balance paid in full).

Under 30 days before trip

Full payment required at booking.

Final payment deadline

All outstanding balances must be paid at least 14 days before your trip start date.

5.4 Failed payments

• Your booking is not confirmed until the deposit payment succeeds.
• You will be notified immediately of any failed payment and have 24 hours to retry.
• Missing an instalment deadline may result in automatic cancellation, subject to our cancellation policy below.

6.1 Customer cancellations

Cancellation is free until 30 days before your trip departure — you receive a 100% refund, including your deposit. After that, refunds are calculated based on how many days before departure you cancel:

30+ days before departure

100% refund, including your deposit.

15–29 days

50% refund (50% retention fee).

0–14 days

No cash refund. You may apply what you have paid as credit toward a future trip — contact our support team to arrange this.

No-show

No refund.

Trip in progress

No cancellations accepted.

If you are on a payment plan, the retention fee is calculated on the total trip price. We refund what you have already paid, less the applicable retention fee (never below zero), and all remaining instalments are cancelled — you will not be charged further after cancelling.

6.2 Date changes

You can reschedule your trip free of charge up to 30 days before departure, subject to availability. Within 30 days of departure, date changes are treated as a cancellation and rebooking under the policy above.

6.3 Emergency situations

The refund tiers above apply regardless of the reason for cancellation. In cases of genuine emergency, we may at our sole discretion offer a more favourable outcome on a case-by-case basis — contact our support team. We strongly recommend travel insurance for unexpected events (see §8).

6.4 Refund processing

• Refunds are returned to your original payment method via Stripe within 5–10 business days.
• You will receive an email confirmation when processed.
• Bookings over USD 2,000 may require manual review before the refund is issued.

6.5 Tourify-initiated cancellations

If Tourify cancels your booking due to operational issues, vehicle unavailability, or safety concerns, you will receive a full 100% refund. We will offer alternative arrangements where possible.

7.1 Our liability

To the extent permitted by law (including the Australian Consumer Law), our total liability for any claim arising from these terms or your use of our services is limited to the amount you paid for the specific booking that gave rise to the claim. We are not liable for consequential, indirect, punitive, or special losses.

Nothing in these terms excludes or limits rights you may have under the Australian Consumer Law, including non-excludable consumer guarantees.

7.2 What we are not responsible for

• The operations, quality, or safety of tourist attractions, restaurants, or third-party activities.
• Weather conditions, road closures, or other circumstances beyond our control that affect your itinerary.
• Personal injury or property damage during activities at third-party venues.
• Changes to entrance fees, operating hours, or availability at any attraction.

7.3 Force majeure

We are not liable for delays, cancellations, or failures caused by events beyond our reasonable control, including natural disasters, government travel restrictions, civil unrest, pandemic or public health emergencies, or infrastructure failures. In these circumstances we will offer rescheduling or alternative arrangements where possible.