Tourify Logo

Tourify

How can we help you?

Find answers to your questions, get support, and discover everything you need for your perfect Sri Lankan adventure

Quick Actions

Get Support

Live Chat
Get instant help from our support team
Available 24/7
Phone Support
Call our toll-free number for immediate help
Mon-Fri 9AM-5PM AEST
+61 1800 595 430
Email Support
Send us a detailed message
Response in 2-4 hours
Support Tickets
Create trackable support requests
Tracked & Prioritized

Frequently Asked Questions

Popular Questions

How do I make a booking?

To make a booking, simply browse our tour templates, customize your preferences, and follow the checkout process. You'll receive a confirmation email once your booking is complete.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are securely processed through Stripe.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking up to 48 hours before your tour date. Cancellation fees may apply depending on how close to the departure date you cancel.

Do I need a visa to visit Sri Lanka?

Most visitors need an Electronic Travel Authorization (ETA) to enter Sri Lanka. You can apply online before your trip. Some nationalities may be exempt or require a traditional visa.

All Questions (8)

How do I make a booking?

To make a booking, simply browse our tour templates, customize your preferences, and follow the checkout process. You'll receive a confirmation email once your booking is complete.

bookingreservationhow-to

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are securely processed through Stripe.

paymentcredit-cardstripe

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking up to 48 hours before your tour date. Cancellation fees may apply depending on how close to the departure date you cancel.

cancelmodifyrefund

What's included in the tour price?

Tour prices typically include transportation, guide services, entrance fees to attractions, and some meals as specified in your itinerary. Accommodation and international flights are usually separate.

priceincludedwhat-is-included

Do I need a visa to visit Sri Lanka?

Most visitors need an Electronic Travel Authorization (ETA) to enter Sri Lanka. You can apply online before your trip. Some nationalities may be exempt or require a traditional visa.

visatravel-requirementssri-lanka

How do I contact customer support?

You can reach our support team 24/7 via live chat, email at support@thetourify.com. We also have a comprehensive help center with guides and tutorials.

contactsupporthelp

What if the weather is bad during my tour?

Our tours operate rain or shine. In case of severe weather that affects safety, we'll work with you to reschedule or provide alternative activities. Weather-related cancellations are rare but are handled case-by-case.

weathercancellationsafety

Can I customize my tour itinerary?

Absolutely! All our tours are fully customizable. You can add or remove destinations, change accommodation levels, extend your stay, or add special activities. Contact us to discuss your preferences.

customizeitinerarypersonalize

Still need help?

Our support team is standing by to help you plan the perfect Sri Lankan adventure